Frequently Asked Questions
Black Friday
Contact Us
About Your Order
- When can I expect to receive my order?
- Conditions of Warranty
- What are the full terms and conditions of the warranty?
- How Does Klarna Pay In 3 Work?
- What payment types do you accept?
- Can I use multiple discount codes or Ruggable vouchers on a single order?
Product Care
- How do I wash or clean my Ruggable rug?
- Will the Shag Rug Cover's texture change after washing or drying?
- Is my Ruggable rug machine-washable?
- Can I use bleach when washing the Rug Cover?
- Can I use a fabric softener when washing the Rug Cover?
- What detergents should I use to wash the Rug Cover?
Setting Up Your Ruggable System
- How to Assemble: Smaller Rectangular Rugs
- How to Assemble: 185 x 275 cm Cushioned Systems
- How to Assemble: 275 x 365 cm Cushioned Systems
- Why are there corners on the Rug Cover?
- How to Assemble: Round Rugs
- How to Assemble: 245x305 & 275x365 Rug Systems
About Our Products
Shipping Your Order
- Where do you ship to?
- Where do you ship from?
- How do I change my shipping address?
- Which courier is used for shipping?
- How do I track my order?
- Where does free shipping apply to?
Returns and Exchanges
- What is your return policy?
- How do I return an item?
- When will I receive a refund?
- Do you charge a fee for returns?
- The item doesn't fit my space. What are my options?
- The colour doesn't match the website. What are my options?