Frequently Asked Questions

Yes. Ruggable rugs are designed to be pet-friendly!

You can easily clean both the Rug Cover and the Rug Pad (see care instructions) and rinse away stains and odours, including pet hair, dirt, saliva and more.

Our Rug Covers are also machine-washable, so you can take them off and pop them into your washing machine at home.

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Although our Rug Covers are relatively low maintenance, care is nevertheless necessary to maximise their longevity. Here are the best ways to wash your Ruggable rug Covers:

For Chenille Rugs:

1. Remove the dirty Rug Cover from the Rug Pad and put it in the washing machine with the design side facing outwards.

2. Machine-wash the Rug Cover in cold water on a delicate cycle using a mild, non-bleach based detergent.

3. Dry on low heat or hang outside and air-dry.

Tip: You may choose to add 118ml of white vinegar to your detergent to help neutralise pet odours.

For Plush Rugs:

1. Remove the dirty Rug Cover from the Rug Pad and put it in the washing machine with the pile side facing outwards.

2. Machine-wash the Rug Cover in cold water on a delicate cycle using a mild, non-bleach based detergent.

3. Hang your Rug Cover to dry outside for best results. You can also tumble-dry the rug, using the delicate or air fluff setting of your dryer where available. Do not apply anything more than very low heat during the washing and drying process in order to prevent damage to the fibres of your rug.

For Re-Jute Rugs:

1. If the rug is used outdoors, first sweep or blow away any debris, such as leaves or dust, that may have accumulated on the rug. Do not use sharp instruments (like a metal rake) that may damage the woven fibers. If it is used indoors, proceed to step 2.

2. Remove the soiled Rug Cover from the Rug Pad and put it in the washer with the design side facing out. Machine-wash the Rug Cover in cold water on a delicate cycle using a mild, non-bleach detergent. Hang-dry or tumble-dry on low.

For Outdoor Rugs:

1. Gently sweep or blow away any debris that may have gathered on the rug, such as leaves or dust.

2. Do not use sharp tools (such as metal rakes), as they may damage the woven fibres.

3. Remove the Rug Cover from the Rug Pad and put it in the washing-machine with the design side facing outwards.

4. Machine-wash the Rug Cover in cold water on a delicate cycle using a mild, non-bleach based detergent. Hang out to dry or tumble-dry on a low heat. Remember: Only the Rug Covers are washable. The Rug Pad should be spot-cleaned only."

For Doormats:

To clean your Doormat Cover: Sweep, Spray, or Machine Wash

1. Sweep: For everyday maintenance, sweep or shake the Doormat Cover to get rid of dirt, dust, and loose debris.

2. Spray: You may also rinse the Doormat Cover with a garden hose

3. Machine Wash: For thorough cleaning, machine-wash the Cover in cold water using a mild and non-bleach detergent.

4. Machine or Air Dry: Tumble-dry on air fluff mode or lay flat to air dry.

To clean your Rubber Mat:

1. Spot-clean the area with soap and water using a cloth or towel. Alternatively, you can spray the mat down with a hose.

2. Lay flat to air dry.

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Before you begin: To maximise the performance of the non-slip Rug Pad, ensure the area you intend to lay your rug on is clean, dry, and free of any dirt or other debris.

• Indoor-only rugs (Flat-Weave, Plush, & Shaggy rugs): Avoid laying the rug on flooring areas with high humidity (i.e. right next to a vent).

• Outdoor/Indoor* rugs (Flat-Weave/Outdoor, & Re-Jute rugs): While your rug is water-resistant, avoid letting it sit wet for prolonged periods of time.

1. Roll up the Rug Cover with the design side (or pile side for Plush and Shaggy rugs) facing in. Once you've reached the end, fold the rolled-up Rug Cover in half and set it aside.

2. Layout the Rug Pad with the grippy, rubbery side down.

3. Unfold the Rug Cover with an overhang** on each side. Align the Rug Cover and the Rug Pad corners, leaving an even overhang (about 2-5 cm) on each side. Then, unfold the Rug Cover and align the adjacent corner. If your Rug Cover has pockets, do not tuck the Rug Pad into the corners of the Rug Cover. These corners were designed to weigh the rug down and ensure the Rug Cover lays flat on your floor.

4. Unroll the Rug Cover over the rest of the Rug Pad, smoothing it down as you go.

5. To smooth out wrinkles, roll up the Rug Cover diagonally from the corner and gently unroll.

*Only our Standard Rug Pads are safe for outdoor use

**For information about the amount of overhang, please visit: Why is my Rug Pad smaller than the Rug Cover?

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We ship to the Netherlands, France, Sweden, Denmark, Finland, the UK, Germany, Austria, Australia, the United States (including Alaska and Hawaii) and Canada. We do not ship to PO Boxes. If the address attached to your order contains a PO Box, a member of our Customer Care team will reach out to you for an updated address. If we do not hear back within seven days from the original order date, we will cancel your order.

If you live in a different country, please email our Customer Care team at support@ruggable.eu with your name, country and email in order to be added to our mailing list. We will reach out to you once we begin shipping to your country.

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