About Your Order
- When can I expect to receive my order?
- Conditions of Warranty
- What are the full terms and conditions of the warranty?
- How Does Klarna Pay In 3 Work?
- What payment types do you accept?
- Can I use multiple discount codes or Ruggable vouchers on a single order?
- Are there any exclusions to Ruggable store credits/vouchers, discounts or promo codes?
- Do you have a Trade Program for Interior Designers?
- What does “Limited Release” mean?
- Can I order a customised rug size?
- How do I log in to my customer account?
- My order said it was delivered, but I can't find it. What should I do?
- What should I do if my package is lost or damaged in-transit?
- I placed an order but haven’t received my order confirmation. What should I do?
- How can I cancel my order?
- Does the price of a Ruggable product include shipping costs and VAT?
- Is it possible to get a VAT invoice for my Ruggable order?